Terms & Policies


Insurance and Health Plans

You will be asked to present current insurance cards each time you see our physicians. We will verify your insurance coverage at each visit, so please make sure to have them with you at the time of your appointment.

For your convenience, we will bill your primary and secondary insurance. Any portion of the fees not covered by your insurance, including deductibles and co-insurance will be your responsibility. You will receive a monthly statement, until the balance of your account is paid in full. If we have not received payment from your insurance company within sixty (60) days, payment on the account will become your responsibility.

So that we may better serve you, please advise us if there have been any changes in your address, phone number, or insurance coverage. This will make the billing and scheduling process less complicated for all involved.

In or Out of Networks

In the ever changing world of networking we may not know if our doctors are in all networks. The decision as to whether a physician is in a particular network at any given time rests with the insurance company. We suggest that you contact your insurance company for your own assurance.

Reasonable and Customary Fees

Some insurance companies have adopted a fee schedule they call “Reasonable & Customary”. Unfortunately, each insurance company has a different schedule. If an insurance company adopts an unusually low fee schedule, they may pay less than you would expect for medical services. Our physicians do not reduce fees based upon individual company fee schedules, and patients are therefore responsible for the balance.

Managed Care / HMO Policies

Most managed plan care members are required to pay a co-payment. We are required to collect co-payments for all office visits. If you do not have the co-pay at the time of your visit, we will be required to reschedule your visit. Co-pays are not required for office visits if you are still within the post-operative period. You may verify your post-operative period with our front desk receptionists.

Your managed care insurance requires that you have a referral from your Primary Care Provider prior to treatment at our office. In most cases, if you are a first time patient, we have already obtained a referral from your Primary Care Provider. However, you are ultimately responsible for making sure your insurance company has a referral for each visit to our clinic. Please contact your insurance company to verify approval prior to all of your visits to our office.

Third Party Payors

If you are being represented by an attorney as a result of an accident or injury, including motor vehicle-related injury, we will submit claims to your group health plan, and you will be responsible for your bill at the time services are rendered.  No arrangements will be made based on prospective third-party payors, nor will we submit claims to your motor vehicle carrier.  You may contact your adjuster to discuss how you can be reimbursed.

Workers Compensation

If the reason for your visit to our office is due to a work injury, it is necessary that you have full claim information and prior authorization from your workers compensation insurance carrier before your office visit. We will need the following information from you:

  • Workers Compensation Insurance name and address

  • Claim Number

  • Date of Accident

  • Adjuster’s name and phone number

  • Employers name and address

When we receive verification of your benefits, we will schedule your appointments.

If you cannot verify your benefits, you will be responsible for payment at the time of service. Authorization must be obtained from your workers compensation insurance for all services rendered by our office. Please note that we do not contact your employer for this information. This information is your responsibility to provide to our office.

Disability Forms

As a service to you, we will complete disability forms for wages and insurance policies. We complete these forms in the order that we receive them. We can not complete these forms while you wait in the office. Forms will only be completed when we receive the required fee of $20.00.

Patient Records

Central Illinois Neuro Health Sciences will charge for patient records prior to receiving the records.

Billing, Statements, Accounts Receivable

For Patients

If you have any questions about your statement or other issues related to your financial account with us, you must contact our service provider with your question.  You may reach them by telephone or Internet.

Telephone:  877-770-1155, 8:00 AM – 5:00 PM Monday through Friday CST

Internet:  http://www.peryourhealth.com

Please note that nursing and clinical staff do not have the ability to access your financial account.  Any questions or inquiries must be directed to the phone number and website listed above.

For Attorneys

If you receive communication from us, please direct your response to the originator or return address listed on that form.  For any new inquiries, you will have to begin by calling 877-770-1155.

This Privacy Policy governs the manner in which Central Illinois Neuro Health Sciences collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.cinhs.com website ("Site").

Privacy policy

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Central Illinois Neuro Health Sciences may collect and use Users personal information for the following purposes:

  • To run and operate our Site
    We may need your information display content on the Site correctly.

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.

  • To send periodic emails
    We may use the email address to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

Changes to this privacy policy

Central Illinois Neuro Health Sciences has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This document was last updated on September 26, 2018